Delivery may be delayed as a result of COVID-19 safety measures.
There are a few important things to keep in mind when returning a product you purchased online from Outlets.LA:
You can return most items for a refund or store credit within 30 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
Any outbound shipping charges collected on the order will not be refunded. This includes assembly services included with delivery.
However, if your item is damaged or defective, these exceptions do not apply. In this case, we'll take care of it and work with you to find the best solution.
To start a return, visit My Orders.
You can return a large appliance within 30 days of delivery as long as it has not yet been installed and is returned in the original packaging. In rare cases, you might have to pay the manufacturer's restocking fee.
If you receive the wrong item or it arrives damaged, don't accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.